Privacy policy
What we collect, why, who sees it, and how to get it back. One advertising cookie, explained below, and nothing else.
Last updated 17 September 2026. Change in this version: we added Google Ads conversion measurement. The section below explains what that is and how to say no to it.
This page explains what personal information Aden Integrated Services Ltd collects, why we collect it, who we share it with, and how you can get at it or have it corrected. It is written to be read, not to be skipped.
Who we are
Aden Integrated Services Ltd is a Calgary contractor providing asbestos abatement, mold remediation, interior demolition, and fire and water damage restoration. We are responsible for the personal information described here.
Privacy contact: info@adenintegratedservicesltd.com or (403) 477-2281.
One advertising cookie, and how to refuse it
We pay for Google Search ads. To know which of those ads actually bring us customers — and to stop paying for the ones that don’t — this website loads the Google Ads tag. When you arrive from one of our ads, Google sets a cookie in your browser (named _gcl_aw) that lasts up to 90 days. If you then reach our thank-you page after sending a form, open the booking-received page, or tap our phone number, the tag tells Google Ads that a conversion happened, so the click that brought you here gets credit.
What it does not do. It does not send Google your name, phone number, email address, property address, or anything you type into a form. We have deliberately left Google’s “enhanced conversions” feature switched off, which is the option that would share that kind of data. It is not used to build a profile of you or to show you ads elsewhere (ad personalization is set to denied). There is no Google Analytics, no other tag manager, no session recording, and no advertising pixel from anyone but Google Ads.
How to say no. The first time you visit, a bar at the bottom of the page offers OK or No thanks. Choosing No thanks deletes the Google Ads cookie, stops the tag loading on every later visit from that browser, and is remembered in your browser’s local storage. You can also block it yourself with a browser setting or a content blocker, and the site works exactly the same either way. To change your mind later, clear this site’s data in your browser and the bar will appear again.
Google’s side of it. Google processes the cookie data under its own policies: how Google uses cookies in advertising and Google’s privacy policy. Google is a U.S. company and this data leaves Canada.
One other thing that is not served from our domain. The Calgary Construction Network partner badge in our footer is an image loaded from their server, so their server can see your IP address and browser when a page loads. It sets no cookie and it does not identify you to us.
Apart from the above, the only way this website collects personal information is if you type it into a form and press send. If we ever add analytics or anything beyond what is described here, this page will be updated and the date at the top will change before it goes live.
What we collect, and why
When you use the contact form: your name, phone number, email address, the service you selected, and whatever you write in the message box. We use it to answer you and to quote your job. Nothing else.
When you call or email us: your contact details and what we discuss, so we can follow up and keep an accurate record of what was agreed.
If you become a customer: the property address, details about the building and its condition, photographs of the work area and the work performed, laboratory results for any samples taken, and billing information. This is the job file. In this trade the job file is the proof the work was done properly, which is why we keep it and why we give you a copy.
We do not ask for, and do not want, information we do not need for the work. We never sell personal information to anyone, for any purpose.
Where your information is stored, and a note about the border
This website is hosted by Netlify, and the record of your enquiry and your job is kept in HighLevel, the customer records system we use. Both are service providers located in the United States. When you submit a form on this site it is received and stored on Netlify's servers and passed to HighLevel, which means that information is processed and stored outside Canada and is subject to the laws of the country it is stored in, including lawful access by authorities there.
If you arrived here from one of our Google ads, the form also carries the click identifier Google puts on the link, so we can tell which advertising brought you to us. It is a random string tied to the ad click, not to you, and it is kept with the enquiry. If you chose “No thanks” on the cookie notice at the bottom of the page, it is not recorded at all.
We use other business software — email, accounting and document storage — some of which is also operated by providers outside Canada.
We are telling you this because you should know it before you decide what to type into a form. If you would rather not send personal information across the border, call us at (403) 477-2281 instead. A phone call works just as well and we will not think it strange.
If you want to know more about how we use service providers outside Canada, or the purposes they handle information for, contact us using the details above and we will tell you.
Who we share information with
We share only what is necessary, only with the following, and only for the purpose described:
- An accredited laboratory, when samples are submitted for analysis. The lab receives the sample and the site information it needs to report on it.
- Your insurer or their adjuster, where the work is part of an insurance claim and you have asked us to deal with them.
- Subcontractors and suppliers working on your job, limited to what they need to do their part of it.
- Our insurer, accountant or legal advisor, where a claim, an audit or a dispute requires it.
- Regulators, where the law requires it. Asbestos work carries mandatory obligations: a project notification to Alberta Occupational Health and Safety before work begins, and the permits and transport paperwork that disposal requires. These identify the work site. We cannot do this work without filing them, and we would not want to.
We do not share your information with anyone else without your consent, unless we are legally required to.
Emails from us
We send occasional emails to customers and to businesses we work with — service reminders, seasonal notices and information about what we do.
Every one of them has an unsubscribe link, and we act on it. You can also reply to any message and ask to be taken off the list, or email info@adenintegratedservicesltd.com. We will remove you promptly and we will not ask you why.
Unsubscribing from marketing email does not affect anything to do with your job. We will still contact you about work in progress, a quote you asked for, scheduling or an invoice.
How long we keep it
We keep customer records, including quotes, job files, laboratory results, disposal records and invoices, for seven years. That covers tax record requirements and the period in which a question about the work could reasonably come up. After that they are securely destroyed.
Enquiries that do not turn into work are kept for a much shorter period and then deleted.
Keeping it secure
Access to customer information is limited to people who need it to do the work. Accounts are password protected, devices are secured, and paper records are kept locked. No system is perfect, and anyone who tells you theirs is should not be trusted — but if we ever became aware of a breach affecting your information, we would tell you.
Your rights
Under Alberta's Personal Information Protection Act you can:
- ask what personal information we hold about you, and get a copy of it;
- ask us to correct anything that is wrong;
- ask how it has been used and who it has been given to;
- withdraw your consent, subject to legal and contractual limits — for example, we cannot unfile a notification we were legally required to make.
Email info@adenintegratedservicesltd.com or call (403) 477-2281 and we will respond. There is no charge for a reasonable request.
If you are not satisfied with how we have handled a privacy question, you can complain to the Office of the Information and Privacy Commissioner of Alberta. You do not need our permission and you do not have to come to us first.
Advertising
We advertise on Google. If you arrived here by clicking one of our ads, Google collects information about that click under its own privacy policy, not ours. We see only aggregate reporting — how many people clicked, and which searches led them here. We are not given, and cannot see, the identity of anyone who clicks an ad.
Changes to this policy
If this policy changes we will update the date at the top of the page. If a change is significant — adding tracking to the website, for instance — we will say so here rather than quietly editing it.
Questions about any of this: info@adenintegratedservicesltd.com or (403) 477-2281.
Need help now?
Speak with Aden Integrated Services Ltd about your project.